Privacy Policy

This policy covers ShopEDown, a Shopee media downloader: the website (shopedown.com) and any ShopEDown extension we make available.

Contact: support@shopedown.com

Not affiliated with Shopee

ShopEDown is an independent product. It is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shopee, Sea Limited, or any of their subsidiaries or affiliates. "Shopee" is a trademark of its respective owner; we refer to it only to describe the marketplace our users browse and sell on.

What we do not access

ShopEDown never asks for your Shopee password and has no access to your marketplace account. It cannot sign in to Shopee for you, cannot see your orders or customers, and cannot publish, edit or delete anything for you.

The short version

We collect the minimum needed to run an account and the download features: your email address, what you have paid for, and — only when you use the extension on a Shopee product page — the image, video and review data that page publicly displays.

What ShopEDown reads from a Shopee page

When you open the extension on a Shopee product page, it reads the page you are already viewing to find its main images, variant images, description images, product info, product video, and review images and videos, and to build product-info and review exports.

• ShopEDown reads only public content already shown on the page — it does not read your Shopee account, messages or order history.
• Reading and file saving happen in your browser. The files you choose to download are saved directly to your device.
• Pro's sentiment analysis runs locally in your browser, scoring review text with a small on-device model. It handles review text only, never images or video, and the text is not sent to a server to be scored.
• We do not use the content you download to train any model, and we do not keep a copy of downloaded images, videos or review exports on our servers.

What we store on our servers

If you never create an account, we store nothing about you. When you create an account we store:

• Email address and display name.
• Password, stored only as a salted hash.
• Sign-up details such as IP address, browser locale and referral source, used for fraud prevention and to understand where sign-ups come from.
• A usage count of downloads and exports, to apply the Free and Pro limits.
• Subscription and order records — which plan you bought, when, and its status.

Payments

Payments are processed by Waffo, which acts as the Merchant of Record. You enter card details on Waffo's systems, not ours. We never see or store your full card number. We receive from Waffo only what we need to grant access: a transaction reference, billing email, amount and subscription status. Waffo's handling of your data is governed by its own privacy policy.

Other processors

We use service providers to run the site: cloud hosting and transactional email (verification, password resets and receipts). They process data only on our behalf and under contract. Sentiment analysis does not involve a processor — it runs entirely on your device. We do not run advertising or cross-site tracking on this website. If we use privacy-oriented analytics to count visits, it records aggregate page-view information and does not build a profile of you.

Cookies

We use cookies to keep you signed in and to remember your language and theme preferences. There are no advertising cookies on this site.

What we do not do

• We do not sell your personal information or share it for behavioural advertising.
• We do not send marketing email unless you ask us to.

Sharing

We share personal data only with the processors above, only as needed to run the service. We may also disclose data where legally required, or to establish or defend legal claims.

Retention

Account and billing records are kept while your account is open, and for up to seven years after it closes where tax or accounting law requires it. Other data is deleted within 30 days of account closure.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict processing, and to withdraw consent. You can delete your account from your account settings. For anything else email support@shopedown.com; we reply within 3 business days and complete requests within 30 days, free of charge. If you are in the EEA or UK and believe we have mishandled your data, you may complain to your local data protection authority.

International transfers

Our providers may process data outside your country. Where data leaves the EEA or UK, transfers rely on appropriate safeguards such as Standard Contractual Clauses.

Children

ShopEDown is a business and research tool and is not directed at children. We do not knowingly collect data from anyone under 16. If you believe a child has given us personal data, email us and we will delete it.

Changes

We will update the date at the top of this page when the policy changes, and give notice by email or in the product before any material change takes effect.

Contact

support@shopedown.com