Terms of Service

These terms govern your use of ShopEDown, a browser extension and companion website for Shopee sellers, researchers and reviewers, including the website (shopedown.com) and any ShopEDown extension we make available. By creating an account or using ShopEDown, you agree to them. If you do not agree, do not use ShopEDown.

Contact: support@shopedown.com

1. What ShopEDown is

ShopEDown reads the Shopee product page you are viewing and lets you download the main images, variant images, description images, product video and review images and videos it finds, and export product info and review ratings and text to spreadsheet files (xlsx and CSV).

Free downloads main images, variant images, description images and a product-info export, unlimited and without an account. Pro adds product video downloads, review image and video downloads, a review-text export with an automated sentiment read, and one-click download of everything on the page, sorted automatically into folders.

ShopEDown does not access your Shopee account, does not ask for your Shopee password, and cannot publish, edit or remove anything on Shopee on your behalf. It only reads and saves what is already visible on the page you are viewing.

2. Not affiliated with Shopee

ShopEDown is an independent product. It is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shopee, Sea Limited, or any of their subsidiaries or affiliates.

"Shopee" and related names and logos are trademarks of their respective owners. We refer to them only to describe the marketplace our users browse and sell on, and not to claim any relationship with, or approval by, the trademark owner.

3. Your responsibility for downloaded content

This is the most important section of these terms.

Images, videos and review text you download through ShopEDown were created and published by the seller or the reviewer who posted them, not by us. You agree that:

• You will only download and reuse content you have the right to use — your own listings, content you have permission to use, or use that is otherwise lawful (such as personal research, price and market analysis, or archiving) in your jurisdiction.
• You will not present another seller's or reviewer's content as your own, or use it to imitate, impersonate or mislead about the origin of a product or business.
• You will not use ShopEDown to infringe anyone's copyright, trademark, publicity, privacy or other rights.
• You will not use downloaded review text or photos to create fake reviews, ratings or testimonials, or in any way that misrepresents a real reviewer's opinion.
• You will comply with the terms and policies of any marketplace or platform you use downloaded content on, and with all applicable laws.

We do not review or monitor what you download or how you use it afterward, and cannot advise you on whether a particular use is permitted. You agree to indemnify and hold us harmless against any claim, loss or expense (including reasonable legal fees) arising from your use of downloaded content or from your breach of this section.

4. Sentiment analysis

Pro's sentiment analysis gives an automated, quick read on whether a listing's reviews skew positive or negative. It is generated by an automated model, may be inaccurate, and is not a substitute for reading the reviews yourself. It analyzes review text only — it does not analyze images or video, and it does not write, edit or publish anything on your behalf.

To report misuse of ShopEDown or an incorrect action against your account, email support@shopedown.com.

5. Accounts

Free downloads (main images, variant images, description images and product info) need no account. An account, and a Pro subscription, are needed for video downloads, review image and video downloads, review-text export, and one-click download of everything on a page, sorted into folders.

You are responsible for keeping your password confidential and for activity under your account. Tell us at support@shopedown.com if you believe it has been used without your permission.

You must be old enough to enter into a contract where you live, and must not be barred from receiving our services under any applicable sanctions or export laws.

6. Pro plans and billing

Pro is offered as a monthly subscription and as a one-time lifetime purchase. Current prices are shown on our website before you reach checkout, and the exact amount and billing period are shown again at checkout before you pay.

Payments are processed by Waffo, which acts as the Merchant of Record for every ShopEDown transaction. Waffo, not ShopEDown, is the seller of record on your invoice. Waffo collects payment, calculates and remits any applicable sales tax or VAT, and issues the invoice. Your purchase is therefore also subject to Waffo's buyer terms. A charge may appear on your statement under Waffo's name. After you pay, every order is listed under Settings → Payments in your ShopEDown account.

Subscriptions renew automatically at the then-current price for the same period until you cancel. You can cancel at any time from your account settings or from the billing link in your receipt. Cancelling stops future charges; Pro stays active until the end of the period you have already paid for.

Lifetime is a single payment. Nothing renews. Lifetime access continues, including updates, for as long as we offer ShopEDown as a product. It is not a guarantee that ShopEDown will be offered forever.

"Fair use" of Pro's download and export features means ordinary individual or small-team use; we may limit automated or excessive use — such as scripted bulk scraping across many accounts — that degrades the service for others.

If we change our prices, the new price applies to renewals only after we have given you notice, and never to a period you have already paid for.

Refunds are governed by our Refund Policy, which forms part of these terms.

7. Acceptable use of the service itself

You agree not to reverse engineer or attempt to extract the source of ShopEDown (except where the law prohibits that restriction); resell or share your Pro access outside your organisation; circumvent the limits between plans; use automated means to bulk-download or scrape Shopee content beyond normal individual or small-team use; interfere with our servers or access them by any means other than the website and extension we provide; or use ShopEDown to send spam, distribute malware or carry out any unlawful activity.

8. Availability, and what we do not promise

ShopEDown depends on Shopee's page structure and on third-party services, and may be unavailable, incomplete or change from time to time — including if Shopee changes how a page is built.

ShopEDown is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that it will be uninterrupted or error-free, or that every image, video or review on a page will always be found and downloadable.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by negligence.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, business or goodwill, arising from your use of or inability to use ShopEDown. Our total liability for all claims relating to ShopEDown is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) USD 50.

10. Suspension and termination

You may stop using ShopEDown at any time and delete your account from your account settings. Deleting your account does not by itself entitle you to a refund; see the Refund Policy.

We may suspend or terminate an account that breaches these terms, in particular sections 3, 4 or 7, or where the law requires it. Where reasonable, we will tell you why and give you a chance to put it right first. If we terminate your account without cause, we will refund the unused portion of any prepaid period.

11. Changes to these terms

We may update these terms. If a change materially affects your rights, we will give notice through the service or by email before it takes effect. The "last updated" date above always reflects the current version. Continuing to use ShopEDown after a change takes effect means you accept it.

12. Governing law

These terms are governed by the laws of the jurisdiction in which the ShopEDown operator is established, without regard to its conflict-of-law rules. If you are a consumer in a jurisdiction whose law grants you mandatory consumer protections, nothing in these terms deprives you of them.

13. Contact

Questions about these terms, your account or a charge: support@shopedown.com. We reply within 3 business days.