Refund Policy

Summary

If Shopedown Pro is not what you expected, email support@shopedown.com within 7 days of your payment and we will refund it in full. You do not need to give a reason.

7-day money-back guarantee

• Monthly — full refund within 7 days of the charge.
• Lifetime — full refund within 7 days of the purchase.

We do not ask you to justify the request or to complete a survey before the refund is issued.

How to request a refund

Email support@shopedown.com from the address on your account and include the email address you paid with, so we can find the transaction. We reply to every request within 3 business days. Once approved, the refund is issued straight away; your bank or card issuer then typically takes 5–10 business days to post it.

Renewals

Subscriptions renew automatically until you cancel.

• You can cancel at any time from your account settings or from the billing link in your receipt. Cancelling stops all future charges.
• After you cancel, Pro stays active until the end of the period you have already paid for.
• If a renewal charge caught you by surprise, email us. If you contact us within 7 days of a renewal and have not used Pro features in that period, we will refund it.

What is not covered

• Requests made more than 7 days after the charge, other than the renewal case above.
• Repeated refunds on the same account.
• Charges from anyone other than us. If you do not recognise a charge, check the merchant name on your statement first (see below).

If something went wrong on our side — a feature did not work as described — tell us and we will make it right whether or not 7 days have passed.

Who charges you, and what appears on your statement

Payments for Shopedown are processed by Waffo, which acts as the Merchant of Record. Waffo, not Shopedown, is the seller of record on your invoice and handles payment collection, tax and the mechanics of refunds. The charge on your statement may therefore show Waffo rather than Shopedown.

We decide whether a refund is due; Waffo carries it out. You do not need to contact Waffo. Email us and we will handle it.

Before you file a chargeback

Please email support@shopedown.com first. A refund from us takes days; a chargeback takes weeks.

Free features

Shopedown's free plan does not require payment, so there is nothing to refund. You can check that it does what you need before paying.

Questions

Email support@shopedown.com. A person reads it.